Privacy Policy

1. About Villoura

Villoura (a DBA of Coastal Charm LLC, a Nevada limited liability company) operates the website villoura.com and related booking services as a luxury villa booking facilitator. We connect guests with independent property owners for short-term rental stays. References to “Villoura,” “we,” “us,” or “our” refer to Coastal Charm LLC d/b/a Villoura.

2. Information We Collect

A. Information You Provide Directly

Full name, email address, phone number, and contact details
Travel dates, group size, and special requests submitted through booking inquiries
Government-issued identification (such as a driver’s license or passport), which may be requested at our discretion for identity verification prior to confirming a reservation
Payment-related information including wire transfer instructions (note: we do not collect or store credit card numbers)
Communications with our team via email, WhatsApp, SMS, or phone

B. Information Collected Automatically

IP address, browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookie and tracking data collected through Google Tag Manager and associated analytics tools

C. Information From Third Parties

Booking data received through third-party platforms such as Airbnb or Vrbo when applicable
Information from our CRM provider (HubSpot) and email marketing platform (Klaviyo)
Calendar and availability data from our property management software (IGMS)

3. How We Use Your Information

To process, confirm, and manage your reservation
To communicate with you before, during, and after your stay
To verify your identity prior to granting access to a property
To share necessary booking details with the property owner upon their request or as required to facilitate your stay
To send marketing communications and promotional offers via email or SMS, where you have opted in
To comply with legal obligations and enforce our terms and agreements
To improve our website, services, and guest experience
To detect and prevent fraud or unauthorized activity

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Property Owners: Upon confirming a reservation, we may share your name, contact information, booking dates, and group details with the property owner as necessary to facilitate your stay. This information is shared on a need-to-know basis only.

Service Providers: We share data with our technology and service providers including HubSpot (CRM), Klaviyo (email marketing), IGMS (property management), and Google (analytics). These providers are contractually prohibited from using your data for their own purposes.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Villoura, our guests, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Future Partners: We may in the future partner with third-party service providers such as concierge vendors, transportation companies, or experience providers. We will update this policy and provide notice before sharing your data with any new third-party categories.

5. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies including Google Tag Manager. These tools collect data about how you interact with our site and may be used for analytics and marketing purposes. You may control cookie settings through your browser settings. Note that disabling cookies may affect the functionality of certain site features.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it is shared.
Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Correct: You may request correction of inaccurate personal information we hold about you.
Right to Opt Out: We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide a “Do Not Sell or Share My Personal Information” link on our website.
Right to Limit Sensitive Personal Information: You may request that we limit the use of sensitive personal information (such as government ID data) to purposes necessary to perform our services.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To submit a privacy request, contact us at: bookings@villoura.com. We will respond within 45 days of receiving a verifiable request.

7. GDPR — Rights for EU/UK Residents

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to access, rectify, erase, restrict processing of, and port your personal data, and the right to object to processing. Our legal basis for processing your data is typically contract performance (to fulfill your booking) or legitimate interest. To exercise your GDPR rights, contact us at bookings@villoura.com.

8. Data Retention

We retain guest booking data for a minimum of seven (7) years to comply with applicable tax and legal record-keeping requirements. Marketing data is retained until you opt out or request deletion. Identity verification documents are retained for the duration of your booking and deleted within 90 days of checkout unless legally required to be retained longer.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at bookings@villoura.com and we will delete it promptly.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure. We strongly encourage guests to verify all payment instructions directly with our team before initiating any wire transfer, Zelle, or Cash App payment. Villoura will never request payment to an unverified third party.

11. Third-Party Links

Our website may contain links to third-party websites including Airbnb and Vrbo. We are not responsible for the privacy practices of those platforms and encourage you to review their privacy policies independently.

12. SMS Communications

By opting into SMS communications from Villoura, you consent to receive text messages including booking updates, appointment reminders, and promotional offers. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP or contacting us at bookings@villoura.com. Mobile information including opt-in data and consent will not be shared with third parties for marketing purposes.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The updated policy will be posted on villoura.com with a revised effective date. Continued use of our services after any update constitutes acceptance of the revised policy.

14. Contact Us

For privacy questions, requests, or concerns:

Email: bookings@villoura.com
Phone: Toll-Free +1-877-309-4902 | Direct +1-323-792-0370
WhatsApp: +1-310-339-4076
Villoura is a DBA of Coastal Charm LLC, a Nevada limited liability company.