Frequently Asked Questions

Booking with Villoura is simple. Start by submitting an inquiry through our website, calling us at +1 (877) 309-4902, or WhatsApping us at +1 310-339-4076. A dedicated villa specialist will respond within 15 minutes with availability, pricing, and next steps.

Once you've selected your villa, we'll send you a Reservation Agreement outlining all terms. After signing, a 50% deposit secures your dates. There is no fee to inquire.

All inquiries receive a response from a real Villoura specialist within one hour, every day of the week, including weekends and holidays. We do not use automated responses or bots.

Minimum stay requirements vary by property, typically ranging from 2 to 5 nights. Peak season and holiday periods may have longer minimum stays. Your specialist will confirm the minimum for your chosen villa and dates.

Yes. We regularly accommodate last-minute bookings, including same-day and next-day requests when availability permits. Call us directly at +1 (877) 309-4902 for the fastest response on urgent requests.

Villoura accepts payment via verified bank wire (with independent attorney escrow via Mazal Law, Evan Jacobi, Esq., for high-value stays of $150,000+). All payment instructions are issued exclusively from bookings@villoura.com.

A 50% deposit is required to secure your reservation. The remaining balance is due 60 days prior to your check-in date. For bookings made within 60 days of arrival, full payment is due at the time of booking.

Yes. A security deposit is required for all reservations. The amount varies by property and is specified in your Reservation Agreement. Provided there is no damage or breach of house rules, your security deposit is returned in full within 14 days of checkout.

All fees are disclosed upfront in your Reservation Agreement. Common additional fees include:

• Pool heating: $300 per day for properties with heated pools
• Cleaning fee: Included in most reservations, your specialist will confirm
• Pet fee: Varies by property for pet-friendly villas
• Service fee: A non-refundable service fee applies to all bookings

There are no hidden fees. Everything is agreed upon before you pay.

Nightly rates displayed on our site are base rates. Applicable taxes (including Transient Occupancy Tax where required) and any additional fees will be itemized clearly in your Reservation Agreement before any payment is made.

Our standard cancellation policy is as follows:

• 90+ days before check-in: 75% refund of deposit
• 60–89 days before check-in: 50% refund of deposit
• 30–59 days before check-in: 25% refund of deposit
• 0–29 days before check-in: No refund

The service fee is always non-refundable regardless of when the cancellation occurs. Individual properties may have specific policies which will be stated in your Reservation Agreement.

Date modifications are handled on a case-by-case basis, subject to availability. Contact your specialist as soon as possible if you need to change dates. We will do everything we can to accommodate you. Rate differences for shorter or longer stays will be adjusted accordingly.

Yes. We strongly recommend comprehensive travel insurance that includes trip cancellation coverage for all bookings. This protects your investment in the event of unexpected illness, travel disruption, or other unforeseen circumstances. Your specialist can recommend trusted providers.

Every property in the Villoura collection has been personally inspected by a member of our team. We evaluate each home for architectural quality, location, privacy, service readiness, and the caliber of experience it delivers. We decline more homes than we accept.

Private property viewings are available for select homes and serious inquiries. Contact your specialist to discuss, we can often arrange a virtual walkthrough or provide additional photography and video for any property in our collection.

Pets are welcome at select properties. Please inform your specialist when inquiring so we can match you with a pet-friendly estate. An additional pet fee may apply, and certain restrictions on breeds or number of animals may be set by individual property owners.

Events and gatherings are permitted at select properties with prior written approval. Unauthorized events are a serious violation of our Terms & Conditions and may result in immediate termination of the stay and forfeiture of the security deposit. Discuss your plans with your specialist before booking.

Our concierge team can arrange virtually anything for your stay, including:

• Private chefs and in-villa dining experiences
• Yacht, helicopter, and private jet charters
• Security personnel and NDA protocols
• Exclusive restaurant reservations and private event access
• Airport transfers and ground transportation
• In-villa spa, fitness, and wellness services
• Floral arrangements and event setup
• Personal shopping and luxury vehicle rentals

If it's possible in Los Angeles, we can arrange it. No request is too specific.

Yes. Your Villoura specialist remains reachable throughout your stay for any requests, changes, or emergencies. We operate 24/7 to ensure your stay is seamless from check-in to checkout.

Standard check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available depending on the property and adjacent bookings, speak with your specialist to arrange.

Your specialist will provide full arrival instructions before your stay, including access codes, parking information, and any property-specific details. Many of our villas include a welcome briefing from an on-site caretaker who will walk you through the property, show you how everything works, and answer any questions.

Your personal information is handled with complete discretion. We never sell or share guest information with third parties. Your identity, plans, and stay details are kept strictly confidential between you and your Villoura specialist.

Yes. For high-profile guests or those who require additional discretion, we can arrange full NDA coverage for all on-site villa staff and any concierge vendors. Discuss your requirements with your specialist at the time of inquiry.